2 min read

Conversational AI — ensuring remote workforce performance

Chatbots and virtual assistants are augmenting and automating the customer service process by utilizing the existing resources and knowledgebase articles for answering and resolving customer queries.
Conversational AI — ensuring remote workforce performance

Conversational AI is a set of technologies that automates communication and offers human-like interactions. It is often referred to as chatbots and intelligent virtual assistants (IVA), which feature a human interface system. These AI-enabled chatbots and IVA are the most relevant approach for addressing customer needs and improving contact center management.

https://miro.medium.com/max/1400/0*zK74jH-VrVF9qe0E.jpg

Chatbots and virtual assistants are empowering organizations to eliminate repetitive & tedious tasks and maintain the customer service levels despite reduced workforce due to coronavirus outbreak. Customers today demand faster resolution of their tickets, and AI-based chatbots are proving to be a key driver for enabling an effective remote workforce.

Unlike human agents, chatbots and virtual assistants cannot be absent due to illness or other disasters like COVID-19, which can put human lives at risk. This makes chatbots and IVA an ideal and efficient solution for assisting customers 24/7 across all communication channels, resulting in enhanced customer engagement.

Conversational AI — ensuring remote workforce performance
Conversational AI is a set of technologies that automates communication and offers human-like interactions. It is often referred to as chatbots and intelligent virtual assistants (IVA), which feature…
https://chatbotslife.com/conversational-ai-ensuring-remote-workforce-performance-18501de25b3b

#Chatbots #AI #ML #Probyto #ProbytoAI

Subscribe and follow us for latest news in Data Science and Machine learning and stay updated!
Facebook: https://facebook.com/probyto
Twitter: https://twitter.com/probyto
LinkedIn: https://linkedin.com/company/probyto
Instagram: https://instagram.com/probyto