2 min read

Usecase III - Improving customer support

Artificial intelligence can not only help companies accelerate application development, but it also allows end-users to interact with applications with greater ease.
Usecase III - Improving customer support

As we move towards a digital world, the relationship between businesses and customers has been changing over the last few years. With customers' expectations higher than ever, companies need to find new ways to interact with them and improve their processes and services' efficiency and quality.

Companies like Kasisto, for example, built a new conversational AI that is specialized in answering customer questions about their current balance, past expenses, and personal savings. In 2017, Alibaba’s Ant Financial’s chatbot system reported to exceed human performance in customer satisfaction.

Chatbots are already a dominating force in nearly all other verticals, and are already starting to gain some ground in the world of banking services, as well.

The reason for that is the verified benefits associated with AI that include:

  • Improved user satisfaction: according to a study by Aberdeen and IBM, 33% of users are more likely to increase their satisfaction due to the personalized experiences offered by AI.
  • Customer acquisition: companies that have invested in AI are three times more likely to acquire new customers.
  • Customer retention: companies that have adopted AI are 2.5 times more likely to improve customer retention.

src: https://www.techopedia.com/top-12-ai-use-cases-artificial-intelligence-in-fintech/2/34048

For a working demo of this use case you can visit our website:

Probyto - Your AI Success Partner
Probyto - Your AI Success Partner

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