IT use case focuses on managing the customer data efficiently, providing supports using chatbots, handling ticket responses, recommendation system,real time customization, code optimization, database, network and storage performance analysis.
Problem Statements
- How is the performance of the IT product?
- How to get resources in IT industry?
- How to optimize the infrastructure cost?
- How to do to enhance the support for IT systems?
Key Machine Learning Models
- Attrition Prediction
- Happiness Index of employee
- Sentiment Analysis
- Recommendation system
- Resource Optimizations
Key Business KPIs
- Attrition percentage
- Happiness Index of employee
- Resource Utilization
- Code Coverage
- Maintanance cost reduction
- Capacity utilization
Data Sources
- Databases
- SAP
- Excel/CSV Reports
- Online sourcess