Zendesk helps the customer service to monitor, analyze and optimize the ticket system, as well as all relevant customer support processes. It enables the customer support to take advantage of data-driven decisions by summarizing KPIs in one central place.

Problem Statement

  1. How to scale up your Customer Service?
  2. How to build an effective help center to support multiple languages?
  3. How to Enable Smart Self-Service with Zendesk?

Key Machine Learning Models

  1. Helpdesk Models
  2. Chatbots
  3. AI Ticketing
  4. Suggesting Responses Models
  5. Virtual assistants
Tickets by Channel

Key Business KPIs

  1. Tickets & Ticket-Status
  2. Customer Satisfaction
  3. Top Agents
  4. Utilization Rate
  5. Net Promoter Score

Data Sources

  1. Business Data
  2. Customer details