2 min read

What is Infosys Cortex?

Infosys Cortex is customer engagement platform of Infosys which leverages technology from Genesys. It helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale
What is Infosys Cortex?

Infosys announced the launch of Infosys Cortex, its customer engagement platform.  The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services.

Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale.  Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning.  It also brings up to 30 percent improvement in agent performance with training before operationalizing the contact center.  Furthermore, Infosys Cortex drives up to 30 percent improvement in satisfaction for customers through intent prediction and self-service, along with up to 40 percent improvement in operations through cognitive automation and analysis of contextual data across systems using Infosys Data and Analytics Platform powered by Google Cloud.

Source- https://pbs.twimg.com/media/EsKrj_1U0AEXgZf.jpg

Infosys Cortex will tightly integrate with Genesys Engage, a robust omnichannel engagement solution built on a multicloud architecture.  Together, the solutions will allow organizations to deliver fast, convenient, and personalized interactions at every touchpoint.  In addition, the open architecture of Genesys Engage and a rich ecosystem of tools and capabilities will enable businesses to customize the solution so they can better address the unique challenges and objectives of their industry and customers.

Read More about Infosys Cortex from their press release....

Launching Infosys Cortex: AI-First, Cloud-First Customer Engagement Platform, Part of Infosys Cobalt, to Humanize Customer Experience, Empower Agents and Drive Intelligent Operations for Enterprises
Source- https://www.infosys.com/newsroom/press-releases/2021/cloud-first-customer-engagement-platform.html

#probyto #probytoai #datascience #machinelearning #python #artificialintelligence #ai #dataanalytics #data #bigdata #deeplearning #programming #datascientist #technology #coding #datavisualization #computerscience #pythonprogramming #analytics #tech #dataanalysis #iot #programmer #statistics #developer #ml #business #innovation #coder #dataanalyst

Subscribe and follow us for latest news in Data Science, Machine learning, technology and stay updated!

Facebook: https://facebook.com/probyto
Twitter: https://twitter.com/probyto
LinkedIn: https://linkedin.com/company/probyto
Instagram: https://instagram.com/probyto