Robotic Process Automation is the use of software with Artificial Intelligence (AI) and machine learning (ML) capabilities to handle high-volume, repeatable tasks that previously required humans to perform. Some of these tasks include:
- Addressing queries
- Making calculations
- Maintaining records
- Making transactions
There’s a common misconception that automation is equivalent to robotic process automation, but this isn’t the case as traditional automation and RPA are different in many aspects.
Traditional automation involves programming application programming interfaces (APIs) and integration tools to integrate different systems. The RPA developer must have a good understanding of the target system.
On the other hand, robotic process automation mimics the actions of a user at the user interface (UI) level. As long as the bot can follow the steps, the developer doesn’t need to worry about the underlying complexities.
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